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Ignite Your Essence

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Politique de retour

Retour

Chez Soul Verve, nous sommes fiers de proposer une gamme exceptionnelle de pièces soigneusement sélectionnées à nos passionnés de style exigeants. Nous nous engageons à offrir une expérience de mode qui résonne avec votre expression unique. Dans le cas rare où vous n'êtes pas entièrement satisfait de votre achat, n'hésitez pas à contacter notre équipe de support client à l'adresse support@soul-verve.com. Nous sommes là pour vous aider à chaque étape du processus.

Vous disposez de 30 jours à compter de la date de réception de votre article pour demander un retour. Les articles doivent être dans leur état d'origine, non endommagés, non lavés, avec toutes les étiquettes et l'emballage intacts. Une preuve d'achat est requise. Les frais de retour des articles non défectueux sont à la charge de l'acheteur.

Veuillez noter que les articles soldés ne peuvent pas être retournés. Les retours doivent être envoyés à l'adresse de retour indiquée et non à l'adresse de livraison d'origine.

Politique de conception artisanale exclusive

Les modèles exclusifs faits à la main ne peuvent pas être retournés pour plusieurs raisons :

Ces articles sont souvent personnalisés et leur création nécessite beaucoup de temps, de compétences et d'efforts. Contrairement aux produits fabriqués en série, le retour d'articles faits main représente une perte plus importante pour le vendeur en raison de la nature personnalisée et du processus à forte intensité de main-d'œuvre impliqué.

Dommages et problèmes

Pour les articles erronés ou défectueux, veuillez signaler le problème à Soul Verve immédiatement après réception ou dans les 3 jours, en incluant des photos du produit. Contactez-nous à support@soul-verve.com. Soul Verve se réserve le droit d'enquêter et d'analyser en profondeur le défaut, ce qui peut impliquer l'envoi de la marchandise défectueuse à Soul Verve avant de prendre une décision finale. Une étiquette d'expédition prépayée sera fournie et l'article devra être retourné dans les 7 jours. Le non-retour de l'article dans ce délai entraînera la disqualification du retour.

Nous vous informerons une fois que nous aurons reçu et inspecté votre retour et vous ferons savoir s'il est approuvé. Si celui-ci est approuvé, vous serez automatiquement remboursé sur votre mode de paiement d'origine dans un délai de 10 jours ouvrables. N'oubliez pas qu'il peut falloir un certain temps avant que votre banque ou votre société de carte de crédit ne traite et n'affiche le remboursement. Si plus de 10 jours ouvrables se sont écoulés depuis que nous avons approuvé votre retour, veuillez nous contacter à l' adresse support@soul-verve.com .

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We currently offer sizes XS-2XL, and we're always striving to expand our range to fit more body types. For precise measurements, check out our detailed size guide—it’s right under the product title in the 'True Fit' section. Click around, select your height in centimeters, and you'll get a pretty spot-on size recommendation. Still unsure? No worries! Reach out to us for personalized fit advice—we're always here to help you find your perfect match!

What’s included in a product listing in etsy?

Easily! Use Etsy’s search bar with filters for price, shipping, and categories, or browse our shop for soulful goods. Personalized recommendations? Etsy’s got you covered!

Use our True Fit Size Calculator to find your exact measurements with ease. If you’re between sizes, you’ve got options: size up for a relaxed vibe or size down for a more fitted look. Need a second opinion? Our customer support team is ready to help, offering personalized guidance based on your unique body shape and preferences. We're here to make sure you feel fantastic in your choice!

Our materials vary by design, but we often use high-quality polyester and chiffon for their durability and comfort. Check each product for specific material details. Need help with fabric care? Reach out, and we’ll provide recommendations to extend the life of your garments.

Browse our stylish collection, add your favorites to your cart, and breeze through the checkout—it’s as simple as that! From selecting your new look to sealing the deal, we've made the process smooth and easy so you can focus on looking fabulous.

If you need to tweak or cancel your order, no problem—just reach out to us at orders@soul-verve.com within 1-2 hours of placing it. We’ll do our very best to make it happen! Keep in mind that once your order starts processing, changes might be tricky. That’s why it’s super important to catch us as soon as possible, especially to avoid any weekend delays. While we can't guarantee modifications after that window, we’re always here to support you in any way we can.

Can I customize my order in etsy?

Absolutely! We LOVE personalizing products to make them uniquely yours. Look for the “Personalization” box in the listing or message us for special requests.

Can I cancel my order in etsy?

If we haven’t started processing it, we’ll do our best to cancel. Message us ASAP, and we’ll help you out.

In case of an incorrect or incomplete order, reach out within 3 days of receiving your order at orders@soul-verve.com. Please include your order number and photos if applicable, and we’ll resolve it within 48 hours.

What if my item arrives damaged in etsy?

Oh no! Accidents happen, but we’re here to fix it. Snap some photos and message us immediately. We’ll replace or resolve it quickly.

We accept all major credit and debit cards, as well as PayPal and other secure payment options like Klarna for buy-now-pay-later flexibility. Rest assured, all transactions are encrypted for your safety.

What payment methods do you accept in etsy?

We accept all Etsy-supported methods:

  • Credit/Debit Cards
  • PayPal
  • Etsy Gift Cards
  • Apple Pay & Google Pay (mobile-friendly)
  • Klarna (installment options in eligible regions).

    • Shipping costs? They depend on where you are and how much you're ordering. No worries, though—you can get a sneak peek! Just toss your items in the cart, and you'll see an estimate before you checkout. Want the real deal? Head to checkout, pop in your address, and voilà—you’ll see the exact shipping cost and tax, all neatly calculated for you. Easy peasy!

    Delivery times range between 5-10 business days, depending on your location and any seasonal demand. More detailed estimates will be provided at checkout.

    Once your order ships, track it easily via our Order Tracking Page or through the shipping confirmation email.

    What are your shipping and delivery times in etsy?

    We stick to the processing time listed in each product description. Once shipped, you’ll get a notification with tracking details (where available). Need an estimate? Check the delivery timeline on the product page.

    To initiate a return or exchange, contact support@soul-verve.com or use our Returns Portal. We’ll guide you through the process step-by-step.

    What is your return and refund policy in etsy?

    We want you to love your order! If there’s an issue, check our Shop Policies or contact us directly. We’ll work with you to find the best solution—whether that’s a refund, exchange, or a little extra magic.

    We want you to absolutely love your Soul Verve purchase, and we’re confident you will! But, hey—we know things happen. If there's an issue, like a damaged item, an incorrect order, or a factory defect, we’ve got your back. You have 15 days to return it in its original condition with tags intact.

    For other returns, we don’t typically accept them unless it’s one of those rare hiccups mentioned above. However, your happiness is our top priority, so if you're feeling anything less than thrilled with your order, please reach out to us at orders@soul-verve.com. We’re here to make things right and ensure you get that spark of joy you deserve from your Soul Verve experience! ✨

    For more details, check out our Return Policy page.

    Our customer service team is available Monday to Friday from 10 AM to 4 PM EST. You can also email us at support@soul-verve.com, and we’ll get back to you within 24-48 hours.

    ow do I contact you for custom requests or inquiries in etsy?

    Click “Message Seller” on our Etsy shop page or reach us via our website. Whether it’s an idea, question, or just to say hi, we’d love to hear from you!

    Can I leave a review in etsy?

    Yes, please! Once you receive your order, leave a review through your Etsy account. Your feedback means the world to us and helps others discover the soulful goodness we create.

    Do you offer digital products in etsy?

    Yes! Some of our designs come as instant downloads—no waiting, no shipping—just pure, digital delight.

    How can I stay updated on new products and offers in esty?

    Follow us on Etsy and favorite our shop to get updates on fresh arrivals, exclusive deals, and announcements.

    📍 Here’s the link to our Etsy Store: Soul Verve Company on Etsy

    At Soul Verve Company, your happiness is our mission. From custom creations to flawless delivery, we’re here to make your experience as soulful and seamless as possible.