Frequently Asked Questions

We currently offer sizes XS-2XL, and we're always striving to expand our range to fit more body types. For precise measurements, check out our detailed size guide—it’s right under the product title in the 'True Fit' section. Click around, select your height in centimeters, and you'll get a pretty spot-on size recommendation. Still unsure? No worries! Reach out to us for personalized fit advice—we're always here to help you find your perfect match!

Easily! Use Etsy’s search bar with filters for price, shipping, and categories, or browse our shop for soulful goods. Personalized recommendations? Etsy’s got you covered!

Use our True Fit Size Calculator to find your exact measurements with ease. If you’re between sizes, you’ve got options: size up for a relaxed vibe or size down for a more fitted look. Need a second opinion? Our customer support team is ready to help, offering personalized guidance based on your unique body shape and preferences. We're here to make sure you feel fantastic in your choice!

Our materials vary by design, but we often use high-quality polyester and chiffon for their durability and comfort. Check each product for specific material details. Need help with fabric care? Reach out, and we’ll provide recommendations to extend the life of your garments.

Browse our stylish collection, add your favorites to your cart, and breeze through the checkout—it’s as simple as that! From selecting your new look to sealing the deal, we've made the process smooth and easy so you can focus on looking fabulous.

If you need to tweak or cancel your order, no problem—just reach out to us at orders@soul-verve.com within 1-2 hours of placing it. We’ll do our very best to make it happen! Keep in mind that once your order starts processing, changes might be tricky. That’s why it’s super important to catch us as soon as possible, especially to avoid any weekend delays. While we can't guarantee modifications after that window, we’re always here to support you in any way we can.

Absolutely! We LOVE personalizing products to make them uniquely yours. Look for the “Personalization” box in the listing or message us for special requests.

If we haven’t started processing it, we’ll do our best to cancel. Message us ASAP, and we’ll help you out.

In case of an incorrect or incomplete order, reach out within 3 days of receiving your order at orders@soul-verve.com. Please include your order number and photos if applicable, and we’ll resolve it within 48 hours.

Oh no! Accidents happen, but we’re here to fix it. Snap some photos and message us immediately. We’ll replace or resolve it quickly.

We accept all major credit and debit cards, as well as PayPal and other secure payment options like Klarna for buy-now-pay-later flexibility. Rest assured, all transactions are encrypted for your safety.

We accept all Etsy-supported methods:

Shipping costs? They depend on where you are and how much you're ordering. No worries, though—you can get a sneak peek! Just toss your items in the cart, and you'll see an estimate before you checkout. Want the real deal? Head to checkout, pop in your address, and voilà—you’ll see the exact shipping cost and tax, all neatly calculated for you. Easy peasy!

Delivery times range between 5-10 business days, depending on your location and any seasonal demand. More detailed estimates will be provided at checkout.

Once your order ships, track it easily via our Order Tracking Page or through the shipping confirmation email.

We stick to the processing time listed in each product description. Once shipped, you’ll get a notification with tracking details (where available). Need an estimate? Check the delivery timeline on the product page.

To initiate a return or exchange, contact support@soul-verve.com or use our Returns Portal. We’ll guide you through the process step-by-step.

We want you to love your order! If there’s an issue, check our Shop Policies or contact us directly. We’ll work with you to find the best solution—whether that’s a refund, exchange, or a little extra magic.

We want you to absolutely love your Soul Verve purchase, and we’re confident you will! But, hey—we know things happen. If there's an issue, like a damaged item, an incorrect order, or a factory defect, we’ve got your back. You have 15 days to return it in its original condition with tags intact.

For other returns, we don’t typically accept them unless it’s one of those rare hiccups mentioned above. However, your happiness is our top priority, so if you're feeling anything less than thrilled with your order, please reach out to us at orders@soul-verve.com. We’re here to make things right and ensure you get that spark of joy you deserve from your Soul Verve experience! ✨

For more details, check out our Return Policy page.

Our customer service team is available Monday to Friday from 10 AM to 4 PM EST. You can also email us at support@soul-verve.com, and we’ll get back to you within 24-48 hours.

Click “Message Seller” on our Etsy shop page or reach us via our website. Whether it’s an idea, question, or just to say hi, we’d love to hear from you!

Yes, please! Once you receive your order, leave a review through your Etsy account. Your feedback means the world to us and helps others discover the soulful goodness we create.

Yes! Some of our designs come as instant downloads—no waiting, no shipping—just pure, digital delight.

Follow us on Etsy and favorite our shop to get updates on fresh arrivals, exclusive deals, and announcements.

📍 Here’s the link to our Etsy Store: Soul Verve Company on Etsy

At Soul Verve Company, your happiness is our mission. From custom creations to flawless delivery, we’re here to make your experience as soulful and seamless as possible.